Policy

DEPOSIT (BOOKING FEE)

Our services are by ‘Appointment Only’. A non-refundable/non-transferable deposit of $100 is required to secure your appointment. This will be applied toward to the balance due on the day of service.

LATENESS/ RESCHEDULING

Our goal is to provide the best service to our clients. If you arrive more than 15 minutes after your scheduled time, we will ask that you reschedule your appointment, which will forfeit the deposit amount.

We understand that unforeseen circumstances may arise which could force you to postpone/reschedule your appointment. Please notify us at least 72 hours prior to your appointment. You are allowed to reschedule once. If you fail to notify us, a redeposit will be required for a future booking.

CANCELLATIONS

If you need to cancel your appointment, please let us know 7 days in advance. Cancellation will result in a Loss of Deposit.

NO SHOW

If you are a NO SHOW the appointment.  Fee will be charged IN FULL.

FOLLOW-UP APPOINTMENTS

It is a complimentary for the follow-up appointment when it is done within 5 to 8 weeks after the initial/new procedure. However, in the case of a cancellation with less than 24 hours notice or a no-show, the follow-up is considered forfeited and any following appointments will be charged as a touch-up appointment.

CLIENT-ONLY IN THE PROCEDURE ROOM.

It is important the artist is able to have their full focus on you, the client.  Though a friend or family may accompany you to your appointment, we have learned it is best that they do not sit-in on your procedure.  Friends and family tend to be a distraction for both the client and artist.

CHILDREN, TODDLERS AND BABIES.

Though we love children, toddlers and babies, we must kindly ask that you do not bring them with you to your appointment. Unfortunately, they are a distraction to the artist, as well as the other guests having services at our studio. Thank you for your understanding.

RIGHT TO REFUSE TREATMENT

We reserve the right to refuse treatment for the following reasons:
• Undisclosed skin condition, including sunburn/suntan
• Under the influence of drugs or alcohol
• Any behaviour which, in the opinion of the artist, might compromise the artist’s or our ability to work safely and comfortably toward the desired results, or might disrupt other clients.

PRIVACY AND SOCIAL MEDIA

Photos/Videos taken during or after the procedure may be posted on our webpage www.browartistrystudio.com or any of our social media pages (i.e. Instagram, facebook, snapchat, etc.).  Please inform us if you would prefer otherwise.

PROMOTIONS/DISCOUNT

All promotions and discounts that run on Brow Artistry Studio or social media pages or website are solely advertised for Brow Artistry Studio. To redeem, you MUST call our main number 714.782.8424 and mention the promotion to be valid.